We are delighted to be able to welcome you and your family/friends to Nutcombe Cottages.
Your cottage will be thoroughly cleaned to our usual high standard, however, in order to comply with Government guidelines on the risks posed by COVID19, we have been obliged to introduce guest protocols to protect all our guests and cleaners.
These will now form part of the contract for your holiday at Nutcombe.
To enable us to ensure the property is cleaned and sanitized to highest possible standards in line with Government guidelines, guests staying in Nutcombe Barn and Cider House are asked not arrive before 5pm. Nutcombe Cottage will remain at 4pm for Friday changeovers. We hope this won’t impact too much on your holiday.
As we live on site, we like to welcome guests to Nutcombe personally. However, we appreciate that there are now risks involved in doing so. We will therefore ask that on arrival, you knock at the house and step back the required 2 metres. We will then explain how to access the cottages and will direct you up to show you in. We will though be conducting our welcome chat from outside the cottages and from 2 metres distance.
Please follow these simple rules:
Sanitize your hands
Use the Hand Sanitizer at the top of the drive before touching the gate at all times.
Please also ensure all members of your party sanitize their hands on entering the property. It is not to be used in place of soap and water once in the property and should not be removed at any time during your stay or when vacating the property. (This is an expensive product for us to supply, so please be courteous and only use as instructed)
Wash your hands
Hand washing is the primary first line of defence against COVID19. Please ensure all guests frequently wash their hands for 20 seconds using soap and hot water.
As we always do, all our soap dispensers in each bathroom contain Anti-Bacterial hand soap. Please only use these for handwashing and not showering. Also please do not remove these from the premises at any point during or after your stay.
Clean & Disinfect
Please ensure that high touch areas are cleaned and disinfected during your stay and before vacating the property. Appropriate cleaning products will be supplied including disposable cleaning cloths and a few pairs of disposable gloves. Please dispose of any used cleaning cloths/gloves at the end of your stay in a sealed bag (see Rubbish information below) and do not flush wipes down the toilet.
Air the Property
During your stay, please open windows and air the property to increase air flow.
Please ensure all crockery, glasses, pots, pans and kitchen utensils are cleaned regularly in the dishwasher using a high temperature intensive wash setting. Please do not leave any dirty dishes or ancillary items that may be harbouring COVID19 on your departure.
Please ensure that cottages are left clear of all waste on departure (don’t forget bathroom bins & any food in the fridge/freezer/cupboards). Please follow these procedures:
Maintain Social Distancing
Maintain social distancing at all times when outside the cottages and respect our local community by doing the same while out and about.
Wear Face Coverings in Enclosed Spaces
Whilst out and about, please wear face-coverings when social distancing cannot be maintained i.e. in enclosed spaces.
Please park with plenty of space between cars in the car park if possible.
Only Use handrails for your cottage
Nutcombe Cottage & Cider House – please stick to your side of the hazard tape on the steps down to the cottages and only use the sanitizer and bannister for your property.
Remove outdoor shoes on entering the cottage.
Using the Dog Garden
Please follow these rules:
Please vacate Nutcombe Barn & Cider House by 9.30am on the day of departure to allow us more time for extra sanitization. Nutcombe Cottage by 10am
Air the Property
Please open all windows/doors when leaving and leave internal doors open (unless it is pouring with rain, then please use common sense)
Turn on bathroom lights so that fans are working.
This is a high- risk area for our cleaner. Please help minimize the risk by following these procedures:
Please carefully remove the mattress protector and place in a separate fabric bag (as labelled) along with the pillows (with protectors) and duvet.
Please place all towels (used or not), T-towels, bathmats and oven gloves in the plastic bin bag provided and tie up.
Please ensure all bins (including paper bins) are emptied and dealt with in line with our rubbish guidelines above
Leaving the key
Please leave the door key on the dining room table
Your participation in these procedures which are designed to protect everyone, will help us ensure our changeovers are carried out in the safe and diligent manner that COVID19 has forced upon us in line with Government guidelines.
Thank you for your cooperation and we hope you enjoy your holiday and we can welcome you back again soon.