Protocols for Guests

We are delighted to be able to welcome you and your family/friends to Nutcombe Cottages.

With Covid restrictions now lifted we have decided to retain some of our Protocols for Guests in order to offer the best possible protection we can for our guests and ourselves.
Your cottage will be thoroughly cleaned to our usual high standard with some retained Covid cleaning however, we ask that guests follow these procedures during and after their stay.
These will now form part of the contract for your holiday at Nutcombe.

Arrival
To enable us to ensure the property is cleaned and sanitized to highest possible standards we are retaining our new check in times of 4pm for Nutcombe Cottage and 5pm for Nutcombe Barn and Cider House.
On arrival, please knock at the house before going up to the cottages. We will then direct you up to your cottage.

During your stay
Please follow these simple guidelines:

• Clean & disinfect high touch areas during your stay and before vacating the property. Appropriate cleaning products will be supplied including disposable cleaning cloths and disposable gloves. Please dispose of any used cleaning cloths/gloves at the end of your stay and do not flush wipes down the toilet.
• Air the Property by opening windows to increase air flow. Please do not have the heating on whilst the windows are open.
• Use the dishwasher Please ensure all crockery, glasses, pots, pans and kitchen utensils are cleaned regularly in the dishwasher using a high temperature intensive wash setting. Please do not leave any dirty dishes, ancillary items or food items on your departure.
• Bathrooms - Please make sure the bathroom lights are used when using the bathrooms so that the extractor fan removes moisture to minimize the development of condensation.

Vacating the Property

Departure Time
Please vacate Nutcombe Barn & Cider House by 9.30am and Nutcombe Cottage by 10am on the day of departure to allow us more time for extra sanitization.

Air the Property
Please open all windows/doors when leaving and leave internal doors open (unless it is pouring with rain, then please use common sense)

Bathrooms
Turn on bathroom lights so that the extractor fans are working.

Bed Linen & Bedding
Please help minimize the risk to our cleaners by following these procedures:

• Please remove all sheets, duvet covers and pillow cases from every bed (used or not) and place in the fabric bag provided (see labels on the bags). Draw the drawstring and leave in the master bedroom downstairs.
• Please leave the mattress protector, duvet and pillows on the bed. These will be sanitized.

Towels/T-Towels/Bathmats/Oven Gloves
Please place all towels (used or not), T-towels, fabric bathmats and oven gloves in the plastic bin bag provided and tie up. Leave with the linen bag in the downstairs master bedroom.

Waste Disposal
Please ensure that cottages are left clear of all waste on departure. Please follow these procedures:

• Empty & Wash all recycling and place in appropriate bins provided in the bin store
• Remove all rubbish Don’t forget bathroom bins & any food in the fridge/freezer/cupboards)
• Please ensure you tie up black-bin rubbish bags before putting in the bin
• Recycle all food waste (Do not place food waste in the general rubbish) and tie up full food bags and decant to the larger bins outside
• Please ensure all bins (including paper bins) are emptied and dealt with in line with our rubbish guidelines above

Basic cleanliness
In line with clause 7 of our Terms and Conditions, ‘guests are asked to undertake to leave the cottage, it’s fixtures and furniture in the same good condition as they were found to enable us to maintain a very high standard of cleanliness and comfort for our next guests’.
We would therefore appreciate:

•  A quick wiz round with the hoover to remove as much dirt/dog hair as possible
• Leave cupboards/fridge/freezers empty and surfaces clean.
• Your prompt departure so we can achieve our high level of cleanliness for our next guests.
• All washing up has been completed or on a wash in the dishwasher and put away in the cupboards.

Leaving the key
Kindly leave the keys to your cottage on the kitchen table. It will be fine for you to leave your cottage unlocked when you leave.
If you have used one of our dog tags, please return it to the folder for our future four legged guests to use.

Your participation in these procedures will help us ensure our changeovers are carried out in the safe and diligent manner. Thank you for your cooperation and we hope you enjoyed your holiday and we can welcome you back again soon.