Terms & Conditions

Before making a booking, please take the time to read our Terms & Conditions.

By completing a booking form and making a booking you will be agreeing to our Terms and Conditions as well as our Dog House Rules, Covid 19 Guest Protocols, Privacy Policy & Access Statement.

YOUR BOOKING
1. To reserve the “property” of your choice the client should advise us by telephone/email/completing a booking request on our website. We will then hold the property for seven days during which time the client should complete a Booking Form together with payment of the initial deposit (30% of the total amount due) (Please see our cancellation policy below). Following receipt of the booking form and deposit, we will send/email a confirmation receipt to you. This is a formal acceptance of the booking.
IT IS STRONGLY RECOMMENDED YOU TAKE OUT YOUR OWN HOLIDAY CANCELLATION INSURANCE.
2. The maximum number to reside in the property must not exceed 4 residents in Nutcombe Cottage, 4 residents in Cider House or 6 residents in Nutcombe Barn unless the owner has given written permission. If the client should wish to add to or change any members of the party on the booking form, they should advise us as soon as possible. Changes will be allowed at our own discretion.
3. A bank transfer or cheque should be received by us no later than six weeks before the start of the holiday. Failure to do this may be regarded by us as a cancellation by you of your holiday. We therefore reserve the right to re-let the cottage if full payment is not received by this date. Reservations made within six weeks of the start of the rental period require full payment at the time of booking.


CANCELLATION
4. Subject to clauses 1 and 3 above, in the event of cancellation on the part of the client, refunds of amounts paid will be made if the owner is able to re-let the property and any expenses or losses incurred in so doing will be deducted from the refundable amount.
5. In the event that the owners are constrained by unforeseen circumstances or by force majeure to cancel a reservation, they undertake to make every effort to secure the rental of a similar property of equal standing; failing this, all monies paid will be refunded in full.
6. COVID19 CAVEAT
In light of COVID19, the following caveat will apply regarding cancellations.

Local Lockdowns or Enforced Closure

  • If you are unable to travel due to travel restrictions (local lockdowns), we will offer a full refund of monies paid or the opportunity to move dates to another time within the next twelve months, subject to availability. Depending on the cost of the new booking, you may have to make an additional payment or you may receive a partial refund. Your deposit/balance will be transferred to the new booking which will then be subject to our usual Terms and Conditions.
  • If we are forced to close by local restrictions when your holiday is due, we would ask you please to consider moving your dates until later in the year as detailed above. If this is not possible and we are unable to offer you a holiday due to enforced closure, we will of course offer a full refund.

Developing symptoms prior to arrival
In line with Government Guidelines, if any guests develop COVID19 symptoms prior to their holiday, they must take a PCR test and self-isolate while awaiting results. You must also self-isolate for 10 days, if you are not double jabbed and have been in contact with someone who has tested positive for Covid 19 or have been told to do so by Test & Trace. In these circumstances you must contact us immediately to cancel your holiday and not travel to Nutcombe Cottages or Elsley.
You will not be permitted to isolate at Nutcombe or Elsley. In these circumstances your travel insurance should reimburse you (we do highly recommend that travel insurance is taken out at the time of booking). We are of course happy to supply any documentation needed in order for you to make a claim.
Please note: As Covid 19 is now a recognized condition, insurance companies should cover as they do for any other illnesses, therefore, refunds or the opportunity to move dates to another time will not be offered in these circumstances. Any future booking will be classified as a new booking.

Developing Symptoms during your stay

If anyone in your party develops symptoms of COVID19 during your visit, do not ignore or try to hide your symptoms. You must:

  • Stay indoors and self-isolate (all guests)
  • Arrange a test using the cottage address
  • Notify us immediately

If you test positive, you must:

  • Notify us as soon as you receive the result
  • Vacate the property immediately and return to your main residence as directly as possible to isolate.
  • You will not be permitted to isolate at Nutcombe Cottages or Elsley.
  • We cannot offer refunds if guests cannot complete their stay, early departure does not warrant a rental decrease.
  • If a guest cannot reasonably return home (for example, because they are not well enough to travel or do not have the means to arrange transport), their circumstances should be discussed with an appropriate health care professional and, if necessary, the local authority. Guests should follow Government guidance on dealing with possible or confirmed coronavirus (COVID-19) infection.
  • If a guest is too unwell to travel, they will be liable for the additional rental charge for any additional nights stay and the costs of any subsequent cancellations incurred.
  • Again, we urge guests to ensure they have adequate Travel Insurance

THE RENTAL PERIOD
7. To enable us to ensure the property is cleaned and sanitized to highest possible standards for every stay, the rental period for each cottage is as follows:

  • Nutcombe Barn and Cider House shall commence at 5pm on the first day of your holiday and finish at 9.30am on the day of your departure.
  • Nutcombe Cottage the rental period shall commence at 4pm and departure time is 10am.
  • Elsley, the rental period shall commence at 4pm and departure time is 10am.

We should be grateful if you would state your anticipated arrival time when returning the balance of your payment.


GUESTS RESPONSIBILITY
8. The owner maintains a very high standard of cleanliness and comfort at all times. The client undertakes to leave the cottage, its fixtures and furniture in the same good condition as they were found.
9. All properties and buildings at Nutcombe are strictly NON-SMOKING OR VAPING.
10. Care should be taken by everyone in the grounds and in the vicinity of the streams and ponds and children are to be supervised at all times.
11. All breakages/damage must be notified immediately and paid for at replacement cost (but please do not replace any broken items without the owners’ agreement).
12. You will not cause annoyance or become a nuisance to fellow holiday makers, or neighbours of adjoining premises or land.
13. If you fail to observe our terms and conditions, we have the right to terminate your booking even if you are at the property by asking you to leave at once without any compensation becoming payable to you.
14. We reserve the right to enter the property at any time should the need arise.
15. COVID 19 Guest Protocols
In order to protect guests and cleaners from Covid 19, additional sanitization & procedures have been implemented. We therefore ask that guests follow some simple rules to keep themselves and others safe during their stay. These are highlighted in our COVID19 Protocols for Guests available hereThese will form part of your contract for your holiday and must be agreed to at the time of booking.


OWNER RESPONSIBILITY
16. The owner shall not be liable to the client:

  • For any loss or theft of property belonging to the client or other people under his or responsibility.
  • For any death or injury to the client or people under his or her responsibility.
  • For any temporary defect or stoppage in the supply of electricity, oil, water, TV, telephone, mobile or WiFi reception.
  • For any loss, damage or injury which is a result of adverse weather conditions, riot, war strikes or other matters beyond the control of the owner.
  • For any loss, damage or inconvenience caused to or suffered by the client if the property shall be destroyed or substantially damaged before the start of the rental period and in any such event, the owner shall, within 28 days of notification to the client, refund to the client all sums previously paid in respect of the rental period.


HOUSE RULES FOR DOGS
17. To ensure Nutcombe is the right place for your dog, we have included some do’s and don’ts on our ‘Your Dogs Holiday at Nutcombe’ page available on our website hereThese rules form part of our Terms & Conditions and must be agreed to at the time of booking.


HOUSEHOLD LINEN
18. Sheets and duvets covers are supplied as are towels and T-towels. If the tenancy is for more than one week, household staff will replace all linen every Saturday.

  • All items of household linen are strictly for indoor use only.
  • Towels must not be used on pets or as beach towels.
  • Please ensure sun cream is washed off before using our towels as it causes permanent staining

19. COVID 19 Caveat
In order to protect our cleaners and incoming guests from the presence of Covid 19, we have incorporated some additional routines for guests to follow on their day of departure. Please see our COVID 19 Protocols for Guests by clicking here. These will form part of your contract for your holiday and must be agreed to at the time of booking.


PARKING
20. Please note that there is ample parking in the car park which is located close to all properties. You are however requested to advise the number of parking spaces required on the booking form.


ELECTRICITY & HEATING
21. All properties have oil fired central heating throughout. They have electric cookers, washer dryers, fridge-freezer, dishwasher, microwave, as well as a vacuum cleaner an ironing board and iron. Electricity and heating is included in the price of a booking.


TRAVEL INSURANCE
22. Clients are strongly recommended to arrange a comprehensive travel insurance policy (including cancellation cover) and to have full cover for the party’s personal belongings, public liability, accidents, civil liability, repatriation and damage etc.


FURTHER INFORMATION
23. Tourist information brochures, leaflets and guide books are available at the properties together with a Guest Manual containing all the local information and contact numbers you should need. There is also a wealth of information on our website.

DISCLAIMER
24. The Owner has the right to change any décor, furnishings or fabrics as shown on photographs on their website and advertising. It is the Clients responsibility to check that the property meets any specific requirements that they might have before making a booking. By completing and signing our Booking Form, the Client accepts our Terms & Conditions, Covid19 Guest Protocols, House Rules for dogs and Privacy statement.

Highlights

  • Stunning Views
  • Quiet & Peaceful Location
  • Close to the Coast
  • Dog Friendly
  • Set in North Devon's AONB

Guest Comments

Loved the barn. Sensational views across the valley. Cosy and warm despite the sub-zero temperatures. Very comfy beds and well-equipped kitchen. Had some great walks; Watersmeet, Morte Point with the ...

Paul & Kay
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