We have given below some useful information and a few ‘do’s and don’ts’ to make your stay at Elsley more enjoyable. If there is anything you are not happy with, please call us using either our home or mobile number during your stay and will be only too pleased to help.
Due to new Fire Safety Regulations in Self- Catering Accommodation from 1st October 2023, we have enhanced our fire safety and guidance to guests. This means we now have to display Fire Evacuation Plans and other information in the bungalow. We have tried to keep this to a minimum. Therefore, it is very important that you take the time to read our Fire Safety Guidance in the Welcome Folder for your own safety.
Due to the new regulations, please note that we cannot allow:
Guest appliances have not been PAT tested and if a fire is caused by the use of any of these items, our insurance will be invalid, so please help us to keep everyone safe.
The charging of laptops, Tablets and mobiles is fine but please do not charge overnight, disconnect leads from the mains when charged and only use manufacturer provided charging leads.
Elsley will be thoroughly cleaned to our usual high standard however, we ask that guests follow some simple housekeeping procedures during your stay to help us maintain these standards and enable smooth changeovers for our next guests.
Please be aware of the pond in the back garden. It doesn't contain water but can retain a little after rain and could prove a hazard to young children.
The boiler is set for hot water and central heating to come on at 7.00am and go off at 11.00pm. The central heating can be controlled using the room thermostat located next to the kitchen door in the hallway. Individual rooms can be controlled using the thermostats on each radiator. If you experience any problems with the heating, please call us at home.
For your convenience there is access to free unlimited Wi-Fi at Elsley. To access please search for PlusNet 9THM. The password is 57a4584d6a
You will find a separate folder containing all the operating instructions for all the electrical appliances within Elsley in the bungalow on arrival. Please follow instructions for use carefully so as to ensure safe usage for both yourselves and others.
In the unfortunate event that something gets broken during your stay, please notify us immediately or if not urgent, at the end of your visit in order that we can replace the items. A small charge will be made for any significant breakages. Please do not replace the items yourself without our agreement.
Waste collection in Combe Martin can appear to be quite complicated, so please read the ‘Refuse & Recycling’ chart left in the bungalow for you (in the annexe and folder) to see which items can be recycled in North Devon and how to collect it. Please wash recyclable items before placing in the correct container. Collection day for recyclables is on a Tuesday every week (delayed by one day after a Bank Holiday) and ‘Black Bag’ rubbish is collected fortnightly on a Monday. Please see collection dates on the ‘Refuse & Recycling’ chart in the annexe. Biodegradable corn bags are available to use in the ‘Food Waste’ bin together with bin liners and dustbin bags, so please use them (located in the white cupboard in the annexe).
Collection is usually around 10’o’clock in the morning. Please avoid placing the black bags out the night before collection, as this encourages attack from wildlife.
There are so many places to go and things to do to list them all here. There are a few leaflets on the marble top cupboard in the entrance hall, but for a more comprehensive guide, please take a look at our Local Area page on our website.
Please vacate the property by 10am on the day of departure to allow our cleaners enough time to clean and prepare for our next guests.
Air the Property
Please leave all windows on the airing latch (slightly open but locked in position) and internal doors open when leaving.
We would appreciate your help in speeding up our changeovers by following these procedures:
Bath Mat & Oven Gloves
Please place the bath mat and oven gloves in with the dirty laundry
Please ensure that Elsley is left clear of all waste on departure (don’t forget bathroom bins and any food in the fridge/freezer/cupboards). Please follow these procedures:
In line with clause 7 of our Terms and Conditions, ‘guests are asked to undertake to leave the bungalow, it’s fixtures and furniture in the same good condition as they were found to enable us to maintain a very high standard of cleanliness and comfort for our next guests’.
We would therefore appreciate:
Leaving the key
Kindly return the door key to the key safe. To access the key safe, firstly release the black cover with the tab on the top. Next you will need to punch in the number 1207 and then slide the central top black button downwards. This should release the front of the key safe. If you make a mistake, press the lower central black button to cancel and then repeat as above. Replace the key in the key safe. To replace the front cover of the key safe, please re-enter the number and replace in the same way as you removed it.
Your participation in these procedures and prompt departure will help us ensure our changeovers are carried out efficiently to our high level of cleanliness for our next guests
If during your stay you experience any problems what so ever or have any questions, please do not hesitate to call us using either our landline or mobile number (we have no mobile reception at the house so always try the landline first); we will be only too pleased to help or find someone who can. A list of useful phone numbers can be found in the Welcome folder in the bungalow.
If during your stay, you experience any problems what so ever or have any questions, please do not hesitate to ask; we will be only too pleased to help or find someone who can. A list of useful phone numbers can be found in this folder.
Lastly, we would very much appreciate it if you could take the time to complete our Visitors Book so that future guests can benefit from your experiences. Alternatively, you can submit a review online. If you would like to keep up to date with what’s going on at Nutcombe Cottages and special offers, please like and share our Facebook page
Thank you for taking the time to read this information and we hope you enjoy your stay at Elsley.
David & Jackie Penny